Support

FAQ
Warranty & Return Policy

MOQ varies by product type and customization level. Sample orders are generally welcome with lower quantities. For bulk production, please contact us for a tailored quote based on your specific needs.

Yes. We specialize in OEM/ODM solutions:

  • Branding: Logo printing on products and packaging
  • Packaging: Custom retail, blister, or bulk packaging
  • Hardware: Custom housing color and material (USB / SSD / HDD)
  • Software: Custom firmware / programming (SSD and DRAM)
  • Labeling: Capacity and barcode printing

Customization details must be confirmed before production.

Yes. Samples are available for evaluation. Sample cost and shipping are at the buyer's side. The sample fee can be deducted from the first bulk order.

Standard items have partial stock for quick dispatch. For non-standard or bulk orders, lead time depends on order volume and production scheduling. Please confirm with our team for exact timelines.

Warranty periods range from 6 months to 3 years depending on product type. Please refer to our Warranty & Return Policy for full details.

Yes. Every single unit is tested before shipment.

We accept:

  • T/T (bank transfer) — recommended for bulk orders
  • PayPal — for sample orders and small amounts
  • Or other mutually agreed payment methods

Payment terms can be negotiated for long-term cooperation.

Yes, we ship worldwide. We work with:

  • Express: DHL, FedEx, UPS, TNT (for samples and small orders)
  • Sea freight: FCL / LCL (for bulk orders)
  • Air freight: available upon request

We do not publish a fixed price list due to fluctuating component costs and varying customization requirements. Please send us your detailed inquiry (product, quantity, specs), and we will provide a competitive quotation within 1–2 working days.

1. Warranty Coverage

Our products are tested before shipment. Under normal use, they are warranted against defects in materials and workmanship for the applicable warranty period.

This warranty covers manufacturing defects only. It does not cover damage resulting from:

  • Misuse, mishandling, or improper installation
  • Physical damage (scratches, dents, broken casing, bent pins, cracked PCB)
  • Electrical surges, static discharge, or improper voltage
  • Unauthorized repair, modification, or disassembly
  • Labels removed, damaged, or tampered with (including any attempt to alter or obscure serial numbers)
  • Normal wear and tear
  • Data loss or corruption
Compatibility Note: Some motherboards may require a BIOS update or specific settings to recognize newer memory and storage modules. Issues caused by outdated BIOS, incorrect settings, or chipset limitations are not covered under warranty. Please verify compatibility with your system before purchasing.

2. Warranty Period

The warranty period begins on the invoice date and ranges from 6 months to 3 years, depending on product type.

Product CategoryWarranty Period
Solid State Drives (SSDs)3 Years
DRAM Modules (UDIMM / SODIMM / RDIMM)1 Year
USB Drive Solutions (UDP / MUDP Chips, PCBAs)6 Months
External Storage Devices — Portable SSDs3 Years
External Storage Devices — USB Flash Drives6 Months
External Storage Devices — Memory Cards (SD / microSD)6 Months
DOA (Dead On Arrival): DOA claims must be reported no later than 5 days after receipt. Reports after this period will be handled under standard RMA procedures.

3. Return Procedure (RMA)

Before returning any product, the buyer must obtain a Return Merchandise Authorization (RMA) number from our support team. Returns without an RMA number may be refused or delayed.

To initiate a return:

  • Contact our support team at sales@benneitech.com with your order number and a description of the issue.
  • We will review your request and issue an RMA number as soon as possible, typically within 3–5 working days.
  • The buyer is responsible for return shipping costs unless otherwise agreed in writing.
  • All returned products must be properly packaged to prevent further damage during transit.
  • The RMA number must be clearly marked on the outside of the package.

4. Inspection and Resolution

Upon receiving the returned product, we will inspect it within 3–5 working days to determine the cause of failure.

  • If the defect is confirmed to be a manufacturing fault, we will, at our option, provide a replacement or repair at no charge.
  • If the damage falls outside warranty coverage, we will notify the buyer and offer a paid repair option, or return the product at the buyer's expense.
  • Replacement products will be functionally equivalent, though the controller solution, NAND flash brand and batch, along with other supporting materials, as well as appearance or packaging, may differ from the original purchase.
  • The warranty period for replaced products continues from the original purchase date and does not reset.

5. Limitation of Liability

Our total liability for any claim arising from the sale or use of our products shall not exceed the purchase price paid for the specific product. We shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to data loss, lost profits, or business interruption.

6. Shipping and Handling

  • The buyer assumes the risk of loss or damage during return shipment until the product is received and signed for at our facility.
  • We recommend using a trackable shipping service for returns.
  • We are not responsible for customs fees, duties, or taxes incurred during return shipping.
  • We shall not be liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to acts of God, government actions, or public health emergencies.

7. Governing Law

This policy and any disputes arising from the sale or use of our products shall be governed by the laws of the People's Republic of China. Any disputes shall be submitted to the Shenzhen Court of International Arbitration (SCIA) for arbitration in accordance with its rules. The place of arbitration shall be Shenzhen, China.

8. Policy Updates

We reserve the right to update or modify this policy at any time.